Welcome to Green Haven Garden Supplies. By accessing our website at gardenseatukstore.com and making a purchase, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

Our Gardening Promise: Just as you nurture your plants with care and attention, we’re committed to ensuring your gardening journey with us is seamless and satisfying.

1. Website Use and Access

Our website is intended for personal, non-commercial use by gardening enthusiasts aged 18 years or older. You agree to:

  • Provide accurate and complete information when creating an account or making a purchase
  • Maintain the confidentiality of your account credentials
  • Use the website in compliance with all applicable laws and regulations
  • Not attempt to interfere with the proper functioning of our website

2. Products and Services Description

Gardening Products

We specialise in quality gardening supplies including:

  • Flower Bulbs: A-Z Bulbs, Allium Bulbs, Amaryllis Bulbs (Hippeastrum), Daffodil Bulbs, and Bulb Collections
  • Gardening Tools: Cultivating Tools, Cutting Tools, Digging Tools, and Children’s Gardening Tools
  • Garden Furniture: Bistro Sets, Dining Sets, Lounge Sets, and Garden Seating
  • Planters & Accessories: Decorative Planters, Garden Pots, Cocoons & Swing Seats, and Garden Kneelers

Product Availability: Due to the seasonal nature of gardening products, availability may vary. We make every effort to keep our stock information accurate, but cannot guarantee availability of all items at all times.

Product Images and Descriptions

We strive to provide accurate product images and descriptions. However, slight variations may occur due to:

  • Monitor display differences
  • Natural variations in bulb sizes and colours
  • Seasonal availability affecting product characteristics

3. Orders and Payment Terms

Order Process

  • All orders are subject to availability and acceptance
  • Order confirmation does not constitute acceptance of your order
  • We reserve the right to cancel orders at our discretion
  • Orders are processed within 1-2 business days

Pricing and Payment

  • All prices are in British Pounds (£) and include VAT where applicable
  • We accept: Visa, MasterCard, JCB, and PayPal
  • Payment is deducted when your order is placed
  • We reserve the right to adjust prices due to supplier changes or errors

Shipping Information

Shipping Method Cost Delivery Time Carrier
Standard Shipping £12.95 10-15 business days after dispatch DHL or FedEx
Free Shipping Free on orders over £50 15-25 business days after dispatch EMS

Shipping Restrictions: We ship worldwide, excluding some Asian countries and remote locations. Delivery times may vary during peak gardening seasons.

4. User Obligations and Responsibilities

Account Security

You are responsible for:

  • Maintaining the confidentiality of your account information
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account

Product Usage

As a gardening enthusiast, you understand that:

  • Bulb viability depends on proper planting and care
  • Gardening results may vary based on local conditions and care practices
  • Tools should be used according to manufacturer guidelines

Prohibited Activities

You agree not to:

  • Use our products for commercial propagation without permission
  • Resell our products in a manner that misrepresents their origin or quality
  • Use automated systems to extract data from our website

5. Returns and Refunds Policy

Return Period

We offer a 15-day return period from the delivery date for items that don’t meet your expectations.

Return Process

  1. Contact our gardening team at [email protected] with your order details
  2. Wait for Return Authorization (within 24 business hours)
  3. Package items carefully in original packaging
  4. Ship to our Glasgow garden centre with Return Authorization Number clearly visible

Refund Information

  • Refunds processed within 3-5 business days of receipt
  • Original shipping fees are non-refundable
  • Customers are responsible for return shipping costs unless due to our error

Non-Returnable Items

To maintain quality standards, the following cannot be returned:

  • All Flower Bulbs (due to perishable nature and seasonal viability)
  • Opened Bulb Gift Packs
  • Used Gardening Tools
  • Assembled Garden Furniture

Damaged or Incorrect Items

Contact us immediately at [email protected] with photos. We’ll arrange replacement shipping at no cost to you.

6. Intellectual Property

All content on our website, including:

  • Product descriptions and gardening advice
  • Images and photographs
  • Brand names and logos
  • Website design and layout

are the property of Green Haven Garden Supplies and are protected by copyright and trademark laws. You may not use our intellectual property without express written permission.

7. Liability Limitations

Product Performance

While we take great care in selecting our gardening products, we cannot guarantee:

  • Specific growing results with bulbs and plants
  • Performance in all soil types or climate conditions
  • Exact colour matches due to natural variations

General Liability

Green Haven Garden Supplies shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Losses resulting from improper product use or storage
  • Delays caused by circumstances beyond our reasonable control
  • Maximum liability limited to the purchase price of affected products

8. Privacy and Data Protection

We respect your privacy and handle your personal information in accordance with our Privacy Policy. We use your information to:

  • Process your orders and deliver your gardening supplies
  • Provide customer support and gardening advice
  • Send seasonal gardening tips and product updates (with your consent)

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

We encourage you to contact us first at [email protected] with any concerns. We’re committed to resolving issues amicably through our dedicated gardening support team.

10. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions to reflect:

  • Changes in our products or services
  • Legal or regulatory requirements
  • Improvements to our customer service processes

Continued use of our website after changes constitutes acceptance of the updated terms.

Contact Information

For questions about these Terms and Conditions or any aspect of our service:

  • Email: [email protected]
  • Address: Green Haven Garden Supplies, 6 Hope St, Glasgow, GB G5S 6TT, United Kingdom

Our Commitment: We’re committed to making your gardening experience as rewarding as watching your first bulbs bloom in spring. Thank you for trusting Green Haven Garden Supplies – where we nurture your gardening dreams with the same care you give your plants.