Our Commitment to Your Satisfaction

At Green Haven Garden Supplies, we understand that gardening is a labour of love, and we want every purchase to bring joy to your garden. Just as we carefully select our bulbs, tools, and furniture to ensure quality, we stand behind our products with a fair and straightforward returns policy.

Quick Summary: We accept returns and exchanges within 15 days of delivery. Most items can be returned, but some products have specific restrictions due to their nature.

Return & Exchange Timeframe

You have 15 days from the date of delivery to request a return or exchange. This gives you ample time to inspect your items and ensure they meet your gardening expectations.

Step-by-Step Return Process

Step 1: Contact Our Customer Care Team

Before returning any items, please email our gardening enthusiasts at [email protected] with:

  • Your order number
  • Product name and quantity you wish to return
  • Reason for return or exchange

Step 2: Wait for Return Authorization

Within 24 hours on business days, we’ll email you a Return Authorization Number and detailed instructions. Please do not send items without this authorization.

Step 3: Package Your Items

Please return items in their original packaging, including all tags and documentation. Ensure bulbs are sealed and gardening tools are properly protected.

Step 4: Ship to Our Glasgow Address

Send your return package to:

Green Haven Garden Supplies Returns
6 Hope St
Glasgow, GB G5S 6TT
United Kingdom

Please include your Return Authorization Number clearly on the outside of the package.

Refund Information

Once we receive and inspect your returned items:

  • Processing Time: Refunds are processed within 3-5 business days of receipt
  • Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error

Exchange Process

For exchanges, follow the same return process above. Once we receive your return, we’ll ship the replacement item using your preferred shipping method. Any price differences will be refunded or charged accordingly.

Non-Returnable Items

To ensure the health and quality of our gardening products, the following items cannot be returned or exchanged:

  • Flower Bulbs (including A-Z Bulbs, Allium Bulbs, Amaryllis Bulbs, Daffodil Bulbs, and Bulb Collections) – Due to their perishable nature and seasonal viability
  • Opened Bulb Gift Packs – Once opened, we cannot guarantee their quality
  • Used Gardening Tools – Cultivating Tools, Digging Tools, and Cutting Tools that show signs of use
  • Assembled Garden Furniture – Bistro Sets, Dining Sets, Lounge Sets, and Seating that has been assembled

These restrictions help us maintain the high standards that garden enthusiasts like you expect from Green Haven.

Return Request Template

Copy and paste the template below into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Green Haven Garden Supplies Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Order Date: [Date of Purchase] Items I wish to return/exchange: – [Product Name 1]: [Quantity] – [Product Name 2]: [Quantity] Reason for return/exchange: [Please provide details] I understand that certain items like flower bulbs and used tools may not be eligible for return. Please send me the Return Authorization Number and shipping instructions. Thank you for your assistance. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number]

Damaged or Incorrect Items

If you receive damaged or incorrect items, please contact us immediately at [email protected] with photos of the damaged products or the incorrect items received. We’ll arrange for replacement shipping at no cost to you.

Questions?

Our team of fellow gardening enthusiasts is here to help! Contact us at [email protected] or call our Glasgow office. We’re committed to making your gardening experience as rewarding as watching your first bulbs bloom in spring.

Thank you for trusting Green Haven Garden Supplies – where we nurture your gardening dreams with the same care you give your plants.